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Before calling for service, check the information in this section to see if you can remedy any
problems yourself. If you do need assistance, please call, the phone number on the Information
section or contact your dealer.
Symptom Check List Solutions
No images on the
screen. I cannot turn
on the monitor.
Is the power cord connected properly? Check the power cord connection and
supply.
Can you see "Check Signal Cable" on
the screen?
Check the signal cable connection.
If the power is on, reboot the computer
to see the initial screen(the login
screen), which can be seen.
If the initial screen (the login screen)
appears, boot the computer in the
applicable mode (the safe mode for
Windows ME/XP/2000) and then
change the frequency of the video
card.
(Refer to the Preset Display Modes)
Note: If the initial screen (the login
screen) does not appear, contact a
service center or your dealer.
Can you see "Not Optimum Mode"
"Recommended mode 1280 x 1024
60Hz" on the screen?
You can see this message when the
signal from the video card exceeds the
maximum resolution and frequency
that the monitor can properly handle.
Adjust the maximum resolution and
frequency that the monitor can
properly handle.
If the display exceeds SXGA or 75Hz, a
"Not Optimum Mode.
Recommended mode 1280 x 1024
60Hz" message is displayed. If the
display exceeds 85Hz, the display will
work properly but the "Not Optimum
Mode. Recommended mode 1280
x 1024 60Hz" message appears for
one minute and then disappears.
Please change to the recommended
mode during this one-minute period.
(The message is displayed again if the
system is rebooted.)
There is no image on the screen. The monitor is in PowerSaver mode.
SyncMaster 510N / 710N / 910N / 512N / 712N / 912N / 913N / 515V / 915V