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Check List
Before calling for service, check the information in this section to see if you can remedy any
problems yourself. If you do need assistance, please call the phone number on the
Information section or contact your dealer.
Symptom Check List Solutions
No images on
the screen. I
cannot turn on
the monitor.
Is the power cord
connected properly?
Check the power cord connection and supply.
Can you see
"Check
Signal Cable"
on the
screen?
(Connected using the D-sub cable)
Check the signal cable connection.
If the power is on, reboot
the computer to see the
initial screen(the login
screen), which can be
seen.
If the initial screen (the login screen) appears, boot the
computer in the applicable mode (the safe mode for
Windows ME/XP/2000) and then change the
frequency of the video card.
(Refer to the Preset Timing Modes)
Note: If the initial screen (the login screen) does not
appear, contact the Service Center or your dealer.
Can you see
"Not
Optimum
Mode","Recommended
Mode 1440 x 900 60 Hz"
on the screen?
You can see this message when the signal from the
video card exceeds the maximum resolution and
frequency that the monitor can handle properly.
Adjust the maximum resolution and frequency that the
monitor can handle properly.
There is no image on the
screen.
Is the power indicator on
the monitor blinking at 1
second intervals?
The monitor is in PowerSaver mode.
press a key on the keyboard to activate the monitor
and restore the image on the screen.
I cannot see
the On Screen
Display.
Have you locked the On
Screen Display (OSD)
Menu to prevent
changes?
Unlock the OSD by pressing the MENU button for at
least 5 seconds.
The screen
shows strange
colors or just
black and
white.
Is the screen displaying
only one color as if
looking at the screen
through a cellophane
paper?
Check the signal cable connection.Make sure the
video card is fully inserted in it's slot.
SyncMaster 940NW