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PROBLEM SOLVING
7.16
Problem
Solution
Character voids are white areas within the parts of
characters that should be solid black:
• If you are using transparencies when you experience this
problem, try another type of transparency. (Because of the
composition of transparency media, some character voids
are normal.)
• You may be printing on the wrong surface of the paper.
Remove the paper and turn it around.
• The paper may not meet paper specifications. See “Paper
Specifications” on page A.2.
Character Voids
• Clean the inside of the printer.
• Check the paper type and quality. See “Paper
Specifications” on page A.2.
• Try installing a new toner cartridge.
• If the problem persists, the printer may require repairs.
Contact a service representative.
Loose toner
If horizontally aligned black streaks or smears appear:
• The toner cartridge may be installed improperly. Remove
the cartridge and reinsert it.
• The toner cartridge may be defective. Install a new toner
cartridge.
• If the problem persists, the printer may require repairs.
Contact a service representative.
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Solving Print Quality Problems