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Before calling for service, check the information in this section to see if you can remedy any
problems yourself. If you do need assistance, please call the phone number on the
Information section or contact your dealer.
Symptom Check List Solutions
No images on the screen. I
cannot turn on the monitor.
Is the power cord connected
properly?
Check the power cord connection and
supply.
Can you see
""
on the
screen?
Check the signal cable connection.
If the power is on, reboot the
computer to see the initial
screen(the login screen),
which can be seen.
If the initial screen (the login screen)
appears, boot the computer in the
applicable mode (the safe mode for
Windows ME/XP/2000) and then
change the frequency of the video
card.
(Refer to the Preset Timing Modes)
Note: If the initial screen (the login
screen) does not appear, contact a
service center or your dealer.
Can you see
""
on the
screen?
You can see this message when the
signal from the video card exceeds the
maximum resolution and frequency
that the monitor can properly handle.
Adjust the maximum resolution and
frequency that the monitor can handle
properly.
There is no image on the
screen.
Is the power indicator on the
monitor blinking at 1 second
intervals?
The monitor is in PowerSaver mode.
Press any key on the keyboard to
activate the monitor and restore the
image on the screen.
The image on the screen is
shaking.
Check the monitor
configuration to see if it is in
Interlace Mode. (Interlace
Mode: Vertical frequency
43Hz, 87Hz(i), etc)
Change the vertical frequency to Non-
Interlace mode by referring to the
video card manual.
Are there any magnetic
products such as a power
adapter, speaker or a high
Move the monitor away from anything
that can create a strong magnetic field.
SyncMaster 592V/592S