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Troubleshooting
When you have a trouble using the recorder, try the following before contacting a service centre.
Problem Solution
My recorder will
not turn on.
•Your recorder will not turn on if the battery
is completely drained. Recharge the battery
and turn the recorder on again.
•Press the reset button to reset your recorder.
The buttons do
not work.
•Check if the buttons are locked.
•Check if the buttons correspond to the
functions you want to activate.
•Press the reset button to reset your recorder.
The screen
does not display
anything.
•The screen may not be visible under the
direct rays of the sun.
•The screen turns off automatically after
the period of time you set in <Display light
duration> has elapsed.
My recorder turns
off automatically.
If you do not use your recorder for 5 minutes, it
will automatically turn off. Turn on your recorder.
The battery
running time is
different from
what is written in
the user manual.
•The battery running time may differ
depending on the current sound mode or
display settings.
•The battery running time may shorten
when your recorder was left in a high or low
temperature.
Kies will not work
on a PC.
Check if your PC meets PC requirements.
See "Recommended PC requirements."
Problem Solution
My recorder will
not connect to
a PC.
Run Windows Update on the PC. Select key
updates and service packs and update all.
When the update is completed, reboot the PC
and reconnect.
The file transfer is
too slow.
Stop all programs you are not using. Running
multiple programs simultaneously can slow
down the file transfer rate.
My recorder will
not play any files.
•Check if any playable files are stored in your
recorder.
•Check if the files are damaged.
•Check if the battery is charged.
I cannot
download files to
my recorder.
•Check if the USB cable is correctly
connected. Reconnect it.
•Check if the memory is full.
•Press the reset button to reset your recorder.
Files or data are
missing.
Check if you disconnected the USB cable while
transferring files or data. This can cause data
loss or fatal errors in your recorder. Samsung is
not responsible for any damages resulting from
data loss.
The playing time
does not display
correctly during
playback.
This is normal if the currently playing file is in the
VBR (Variable Bit Rate) format.