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Cruzer Enterprise Troubleshooting FAQ
Revision 1.0
4. Cruzer Enterprise Shutdown
Q: WHY CAN I STILL SEE THE CRUZER ENTERPRISE DRIVE IN WINDOWS
EXPLORER WHEN I GET A MESSAGE THAT MY CRUZER ENTERPRISE DRIVE
HAS SUCCESSFULLY SHUT DOWN
?
A: Cruzer Enterprise was able to shut down but Windows did not eject
the drives. Click the Windows Safely Remove Hardware taskbar
icon to eject your Cruzer Enterprise drive.
Q: WHY DOES IT SOMETIIMES TAKE A LONG TIME TO SHUT DOWN THE CRUZER
ENTERPRISE DRIVE ON COMPUTERS RUNNING WINDOWS 2000? IS THIS
NORMAL
?
A: Occasionally you may find that shutting down your Cruzer
Enterprise drive when used with a computer running Windows
2000 takes 30 to 40 seconds. This is normal and should not be
cause for concern.
4.1 Guest Accounts
Q: WHY CAN I NOT SIGN ON WITH A GUEST ACCOUNT ON A COMPUTER RUNNING
WINDOWS 2000?
A: If you insert your Cruzer Enterprise drive for the first time on a
computer running Windows 2000 using an account with Guest
privileges, a Windows message is generated that states “You do
not have sufficient privileges to install devices on this computer.”
The only workaround for this Windows limitation is to log in with
an account that has greater privileges.
After your Cruzer Enterprise drive has been installed on a
computer running Windows 2000, it can be used with a Guest
account.
Q: WHAT HAPPENS WHEN I USE A CRUZER ENTERPRISE DRIVE FOR THE FIRST
TIME WITH A
WINDOWS XP GUEST ACCOUNT?
A: When your first use of Cruzer Enterprise is with a Guest account
on a computer running Windows XP, your Cruzer Enterprise drive
will shut down after the initialization wizard completes its process.
You will be able to select a language, enter your password, hint,
and contact information. All the information entered will be stored
and you will not need to re-enter it.
This only occurs the first time you use your Cruzer Enterprise
drive. When you remove your Cruzer Enterprise drive and reinsert
it, you are prompted for your password and the Cruzer Enterprise
functions normally.
© 2007 SanDisk® Corporation 5 May 2007, Document No.TSG-CRE-0507-10