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Cruzer Enterprise Troubleshooting FAQ
Revision 1.0
1. Starting the Cruzer Enterprise
Q: WHY DIDN’T MY CRUZER ENTERPRISE DRIVE START WHEN I INSERTED IT?
A: Is this the first time you have used your Cruzer Enterprise
drive with this specific computer?
Microsoft Windows new hardware setup occasionally does not start
the autorun code on a removable drive. If this happens, the Cruzer
Enterprise launcher partition of your Cruzer Enterprise drive can
be seen in Windows but the password prompt is not displayed, and
the Cruzer Enterprise partition is not available.
To solve this, restart the computer and reinsert your Cruzer
Enterprise drive or manually launch the Cruzer Enterprise drive
software. The Cruzer Enterprise drive software launcher is located
on the Cruzer Enterprise Launcher drive, and is called
Enterprise
_Launcher.exe
.
Have you used your Cruzer Enterprise drive on this specific
computer before?
If you have used your Cruzer Enterprise drive on this computer,
but have since added new network drive mapping, Windows may
not allow access to your Cruzer Enterprise drive. Windows stores
the last drive mapping data for removable drives, but also allows
adding a network drive mapped to the same drive letter while the
removable drive is inserted into the computer. When this happens,
Windows allocates the same drive letter for both the removable
drive and the network drive when your Cruzer Enterprise drive is
inserted.
This can be confirmed using the Computer Management tool,
located in Control Panel>Administrative Tools. Select Computer
Management>Disk Management to display the local disks and their
drive letter mapping data. If you can see the Cruzer Enterprise
Launcher and Cruzer Enterprise drive disk partitions, but the
Cruzer Enterprise Launcher has the same drive letter as a network
drive, then this is the problem. To resolve this, change either the
network or the Cruzer Enterprise Launcher drive letter.
To change the network drive letter, disconnect the mapped
network drive and map it to an available drive letter that is not
being used by your Cruzer Enterprise drive.
To change the Cruzer Enterprise drive Launcher drive letter,
right-click the Cruzer Enterprise drive Launcher drive in either the
top or bottom right pane of the Computer Management tool. Select
the “Change Drive Letter and Paths…” option. In the window that
is displayed showing the drive letter for the Cruzer Enterprise drive
Launcher, click Change. Another window is displayed where you
can set the removable drive letter to any letter, even one that is
already mapped to a network drive. Map the Cruzer Enterprise
drive Launcher to an unused drive letter. After the drive letter has
been changed, remove and reinsert your Cruzer Enterprise drive.
© 2007 SanDisk® Corporation 1 May 2007, Document No.TSG-CRE-0507-10