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Troubleshooting, continued
Common Troubleshooting Issues
The modem does not register an Ethernet
connection.
Even new computers do not always have
Ethernet capabilities. Be sure to verify that
your computer has a 10/100BaseT Ethernet card
and that the Ethernet driver software is
properly installed. If you purchase and install
an Ethernet card, follow the installation
instructions very carefully.
The modem does not register an Ethernet connection
after connecting to a hub.
If you are connecting multiple PCs to the cable modem,
you should first connect the modem to the up-link
port of the hub. The LINK LED of the hub will
illuminate continuously.
The modem does not register a cable
connection.
• The modem works with a standard,
75-ohm, RF coaxial cable. If you are using a
different cable, your cable modem will not
function properly. Contact your cable service
provider to determine whether you are using
the correct cable.
• Verify that you have followed the
procedure for Renewing the IP address
for Windows 95/98/98SE and ME PCs
earlier in this guide.
• Your NIC card or USB interface may be
malfunctioning. Refer to the trouble-
shooting information in the NIC or
USB documentation.