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10 Hawk 4 (Wide) Family Install Guide, Rev. A
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Product repair information
Service requirements
The special facilities required for the manufacture of
these drives generally prohibit repair in the field. If
problems occur during installation, please contact your
supplier for assistance. Do not attempt to disassemble
or repair. Drives should be sent to the repair depot
through the purchase source, if possible. Please ob-
serve the following cautions.
Caution.
• Handle drive with care. Do not drop or bump hard.
• Never remove the cover of these disc drives. Serv-
icing items in the sealed HDA (heads, media, actua-
tor, etc.) require special facilities. The drive contains
no user purchasable parts or PCBs.
• Opening the sealed HDA voids the drive warranty.
• Applying a soldering device to the components on the
PCB voids the drive warranty.
• Place drive on a flat, static dissipative surface and
handle with extreme care. Always follow all EOS/
ESD precautions to avoid damage to the electrical
assemblies.