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38 DB35.2 Serial ATA Product Manual, Rev. B
Seagate CSO warranty centers for assistance. Have your drive’s “ST” model number and serial number avail-
able.
Data Recovery Services
Seagate offers data recovery services for all formats and all brands of storage media. Our Data Recovery Ser-
vices labs are currently located in North America. To get a free quick quote or speak with a case management
representative, call 1-800-475-0143. Additional information, including an online request form and data loss pre
-
vention resources, is available at www.datarecovery.seagate.com.
Authorized Service Centers
In some locations outside the US, you can contact an Authorized Service Center for service.
USA/Canada/Latin America support services
Seagate Service Centers
Presales Support
Call center Toll-free Direct dial FAX
Americas 1-877-271-3285
1
+1-405-324-4730
1
+1-405-324-4704
Technical Support
Call center Toll-free Direct dial FAX
Americas 1-800-SEAGATE
2
+1-405-324-4700
2
+1-405-324-3339
Customer Service Operations
Warranty Service
Call center Toll-free Direct dial FAX / E-mail
USA, Canada, Mexico and 1-800-468-3472
3
— +1-956-664-4725
Latin America
Brazil
Jabil Industrial Do Brasil — +55-11-4191-4761 +55-11-4191-5084
LTDA
4
SeagateRMA.br@jabil.com
Data Recovery Services
Call center Toll-free Direct dial FAX
USA, Canada, 1-800-475-01435 +1-905-474-2162 1-800-475-0158
and Mexico +1-905-474-2459
1
Hours of operation are 8:00 A.M. to 6:00 P.M., Monday through Friday (Central time).
2
Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday (Central time).
3
Hours of operation are 8:00 A.M. to 5:00 P.M., Monday through Friday (Central time).
4
Authorized Service Center
5
Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday, and 9:00 A.M. to 5:00 P.M., Saturday (Eastern time).