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Problems and Solutions
134
General problems
Problem Solution
Information cannot be
programmed in the fax.
• Make sure the fax is plugged in and the imaging
film and paper have been loaded. (Programming is
not possible if the imaging film and printing paper
have not been loaded.) See Loading the Imaging
Film and Loading Printing Paper in Chapter 1.
Nothing appears in the
display.
• Make sure the power cord is properly plugged into
a power outlet.
• Connect another electrical appliance to the outlet to
see if it has power.
The machine does not
respond when you press
any of its keys.
• If a beep sound is not made when you press the
keys, unplug the power cord and then plug it in
again several seconds later.
Automatic document
feeding does not work for
transmission or copying.
• Check the size and weight of the document (see
Transmittable Documents on page 50).
Voice calls taken on an
extension phone are
interrupted by the fax.
• The fax may interrupt during a voice call if the
reception mode is set to A.M. To prevent
interruption on a tone dial extension phone, press
any three keys on the extension phone after
answering. (Note: Do not enter the code to activate
fax reception.)
No reception occurs when
polling is attempted.
• Make sure you have not run out of paper.
• Make sure the transmitting machine is set to
answer automatically.
• If the transmitting machine has polling security,
make sure that your fax number has been entered
both in your machine and in the transmitting
machine.
all.book Page 134 Friday, July 14, 2000 11:47 AM