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8-1
This chapter provides solutions to possible problems in a question and answer format. Locate the question that relates
to your problem and use the answer to help correct the situation. If you are unable to solve a problem using this manual,
please contact your dealer or nearest authorised service representative.
System settings
Descriptions of system settings similar to the following example appear in this manual.
Example:
➞ System Settings (Administrator) > "Copy Function Settings" > "Other Settings" > "Rotation Copy Setting" >
This is an abbreviated description of the procedure for selecting the setting. ">" indicates the setting sequence and
indicates the state of the setting after it has been enabled. Use these descriptions as a quick manual to help you
configure the settings.
TROUBLESHOOTING PROBLEMS
FREQUENTLY ASKED QUESTIONS
• Making a copy of a non-standard size
original . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
• Printing on an envelope . . . . . . . . . . . . . . . . . . . 8-5
• I can't print from a computer... . . . . . . . . . . . . . . 8-6
• Changing the paper size used for a print
job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
• Adjusting the volume of the ringer . . . . . . . . . . . 8-8
• The machine starts printing when I try to
forward data.... . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
• Checking the machine's communication
record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
REMOVING MISFEEDS
• REMOVING MISFEEDS. . . . . . . . . . . . . . . . . . . 8-9
• PAPER MISFEED ILLUSTRATIONS . . . . . . . . 8-10
REMOVING STAPLE JAMS
• FINISHER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
• FINISHER (LARGE STACKER) . . . . . . . . . . . . 8-16
• SADDLE STITCH FINISHER . . . . . . . . . . . . . . 8-18
INSTALLING THE SOFTWARE
• WHEN INSTALLATION WAS NOT
SUCCESSFUL . . . . . . . . . . . . . . . . . . . . . . . . . 8-22
• The printer driver cannot be installed
(Windows 2000/XP/Server 2003) . . . . . . . . . . . 8-24
COPYING
• PROBLEMS RELATED TO COPYING
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . 8-25
• PROBLEMS RELATED TO COPY
RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-27
PRINTING
• PROBLEMS RELATED TO PRINTING
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . 8-28
• PROBLEMS RELATED TO PRINT
RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-31
FACSIMILE
•
PROBLEMS RELATED TO TRANSMISSION
. . . 8-34
•
PROBLEMS RELATED TO RECEPTION. . .
. . . 8-36
•
PROBLEMS RELATED TO TELEPHONE . .
. . . 8-37
•
PROBLEMS RELATED TO AUDIBLE
SIGNALS. . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . 8-37
•
PROBLEMS RELATED TO ONE-TOUCH
INDIVIDUAL KEYS / GROUP KEYS. . . . . . .
. . . 8-38
CHAPTER 8
TROUBLESHOOTING