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Problems and Solutions
99
9. Trouble-
shooting
Dialing and transmission problems
Problem Solution
No dial tone when you
pick up the handset or
press the SPEAKER key.
• Make sure the handset cord is connected to the
correct jack. See Connecting the handset on page 11.
• Make sure that the telephone line is properly
connected to both the TEL. LINE jack and the wall
jack (see page 11).
• Make sure that the telephone line is good.
Dialing is not possible. • Make sure the power cord is properly plugged into a
power outlet.
• Make sure that the telephone line is properly
connected to both the TEL. LINE jack and the wall
jack (see page 24).
• Make sure that the fax machine is set to the correct
dialing mode for your telephone line. See Dial mode
on page 24.
The power is on, but no
transmission takes place.
• Make sure that the receiving machine has paper.
• Make sure that the telephone line cord is plugged into
the TEL. LINE jack, and not the TEL. SET jack.
• If the receiving machine is in manual mode with no
attendant, reception will not be possible.
• Check the display for error messages.
• Pick up the handset and check for a dial tone. Dial the
receiving machine manually and make sure that it is
responding (you should hear a fax tone).
Nothing is printed at the
receiving end.
• Make sure that the document for transmission is
placed face down in the feeder.