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34
BEFORE CALLING FOR SERVICE
The malfunctions shown in the left-hand column below, labeled “Fault,” do not necessarily indicate functional
faults of the machine. It is therefore advisable to refer to “Checking” shown in the right-hand column before
calling for service.
Fault Checking
(1) The display shows symbols that do not make
sense.
•
Has the machine been initialized properly as
shown in “PREPARING THE CASH REGISTER”?
(Note that initialization clears all the data and
programmed settings stored in memory.)
(2) The display won’t illuminate even when the
mode switch is turned to any other position than
“
”.
• Is power supplied to the electrical outlet?
• Is the AC adapter plug out or loosely connected to
the AC outlet?
(3) The display is illuminated, but the whole
machine refuses registrations.
• Is the mode switch set properly at the “REG”
position?
(4) No receipt is issued. • Is the paper roll properly installed?
• Is there a paper jam?
• Is the receipt function in the “OFF” status?
• Is the print roller arm securely locked?
(5) Printing is unusual. • Is the print roller arm securely locked? Open the
print roller arm, and lock the arm by following the
instruction of installation.
• Is the paper roll properly installed?
• Are the printer head/sensor/roller clean?
(6) Continuous printing stops. • “–” will be displayed in order from left to right
continuously. It occurs when the printer
temperature is high.
Printing will automatically restart after several
seconds.
■
Error code table
When the following error codes are displayed, press the
l
key and take a proper action according to the table
below.
Error
code
Error status Action
E01 Registration error Make a correct key entry.
E02 Misoperation error Make a correct key entry.
E11
Compulsory depression of the
s
key
Press the
s
key and continue the operation.
E12 Compulsory tendering Make a tendering operation.
E33 Compulsory SCM (starting cash memory)
entry
Make the SCM (starting cash memory) entry.
E34 Overflow limitation error Make a registration within a limit of entry.
E35 The open price entry is inhibited. Make a preset price entry.
E36 The preset price entry is inhibited. Make an open price entry.
E37 The direct finalization is inhibited. Make a tendering operation.
E67 Subtotal void is not allowed. Finalize the transaction, and correct the wrong
entries in the
mode.
E80 The battery trouble is occurred. Change the battery.