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• Another application is conflicting with the Sprint SmartView software.
Ensure that applications such as ActiveSync, HotSync, WinFax and/or other
connection managers are not running in the System Tray (that is, the icons located
by the clock on the Windows taskbar) while using the Sprint SmartView software.
If the steps above do not resolve the issue, please contact Sprint Customer Service at 1-
888-211-4727 for assistance.
.
2. I receive an error when I try to connect to the Internet.
Although there are a variety of error messages that you may encounter, most of them
can be resolved by following the steps below:
• There is not sufficient signal strength to connect.
If low signal strength is displayed in the Sprint SmartView window, move to a
location with better coverage. For a map of coverage in your area, using an alternate
Internet connection browse to the Sprint Coverage Tool at
http://www.sprint.com/coverage, enter your zip code and click Go.
• Sprint SmartView has encountered a problem.
The Sprint SmartView software and/or the Dial-Up Networking connection associated
with it may have been corrupted. The easiest way to rule this out as a potential
problem is to uninstall the software using the Windows Add/Remove Programs
feature and reinsert the modem, to reinstall the software and drivers.
• There is a provisioning problem with your Sprint account.
To troubleshoot provisioning problems, contact Sprint Customer Service at the
number below for assistance.
If the steps above do not resolve the issue, please contact Sprint Customer Service at 1-
888-211-4727 for assistance.
3. I’m unable to connect while roaming.
From the Mobile tab in the Settings window of Sprint SmartView, ensure Roaming
Selection is set to “Auto” or “Roam Only”. (If “Sprint Only” is selected, you will be able
to connect only when you are in the network coverage area – that is, when you’re not
roaming).
If the steps above do not resolve the issue, please contact Sprint Customer Service at 1-
888-211-4727 for assistance.
4. I am able to connect, but not able to browse any web pages.
Below are some potential resolutions:
• The internet browser is incorrectly configured:
Check the connection settings of your browser to ensure that no conflicting settings
exist.
For Internet Explorer, click Tools > Internet Options and select the
Connections tab. Ensure that either Never dial a connection is selected, or
that the Sprint PCS connection is set as the default. Also ensure that no proxy
information is specified by clicking on the Settings button and ensuring that the
Use a proxy server for this connection checkbox is unselected.