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For Mozilla Firefox, click Tools > Options and select the General tab. Click the
Connection Settings button and ensure that Direct connection to the
Internet is selected.
For other browsers, consult the software manufacturer for assistance.
• The firewall or Internet security application is interfering with the browsing.
Try to disable any applications that may be restricting your access to the Internet,
such as Windows Firewall, Anti-Virus software. If the problem is resolved by this
action, contact the software manufacturer for assistance configuring the software to
allow for the desired connection.
• Disconnect all other Internet connections.
While using the Sprint SmartView software, disconnect all other Internet connections
such as WiFi or local LAN connections before you access the Sprint Mobile Broadband
network.
If the steps above do not resolve the issue, please contact Sprint Customer Service at 1-
888-211-4727 for assistance.
5. I am having trouble activating my Compass 597 USB modem.
If your modem is not activated when you receive it, you will need to use the automatic
One Touch Activation process. For more information, see the SmartView User Guide,
section “Device Activation”.
If the steps above do not resolve the issue, please contact Sprint Customer Service at 1-
888-211-4727 for assistance.
6. My Sierra Connection Manager becomes unusable with other Sierra connection
devices.
There is an incompatibility issue with Sprint SmartView and the Sierra Sprint Connection
Manager. If the user has a previous version of the Sprint SmartView and Sierra Sprint
Connection Manager loaded on a PC and then installs a newer version of Sprint
SmartView client, either via TRU-Install or Standalone, the previous Sierra CM will
become non functional. Sierra Sprint Connection Manager will be in this state:
This will also be seen if Sprint SmartView alone is uninstalled and both Connection
Managers are present on a PC. Once in this state if a user then attempts to uninstall the
Sierra CM and SSV
is still present, this may impact the SSV client functionality.
If a user runs into this problem they should uninstall all current CM versions and reboot.
Once this has completed they can again plug in the Compass 597 and proceed with the
TRU-Install of Sprint SmartView
SM
.
If the steps above do not resolve the issue, please contact Sprint Customer Service at 1-
888-211-4727 for assistance.
7. How to verify that GPS is working on the device in that location?