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Technical Support and Warranty
QUESTIONS? SIIG’s Online Support has answers! Simply visit our web site at
www.siig.com and click Support. Our online support database is updated daily with new
drivers and solutions. Answers to your questions could be just a few clicks away. You can
also submit questions online and a technical support analyst will promptly respond.
SIIG offers a 2-year manufacturer warranty with this product. This warranty covers the original
purchaser and guarantees the product to be free of any defects in materials or workmanship
for two (2) years from the date of purchase of the product.
SIIG will, at our discretion, repair or replace (with an identical product or product having
similar features and functionality) the product if defective in materials or workmanship. This
warranty gives you specific legal rights, and you may also have other rights which vary from
state to state. Please see our web site for more warranty details.
If you encounter any problems with this product, please follow the procedures below.
A) If it is within the store's return policy period, please return the product to the store where
you purchased from.
B) If your purchase has passed the store's return policy period, please follow the steps below
to have the product repaired or replaced.
Step 1: Submit your RMA request.
Go to www.siig.com, click Support, then REQUEST A PRODUCT REPLACEMENT
to submit a request to SIIG RMA or fax a request to 510-657-5962. Your RMA request
will be processed, if the product is determined to be defective, an RMA number will
be issued.
Step 2: After obtaining an RMA number, ship the product.
• Properly pack the product for shipping. All accessories that came with the
original package must be included.
• Clearly write your RMA number on the top of the returned package. SIIG will
refuse to accept any shipping package, and will not be responsible for a product
returned without an RMA number posted on the outside of the shipping carton.
• You are responsible for the cost of shipping to SIIG. Ship the product to the
following address:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #:
• SIIG will ship the repaired or replaced product via Ground in the U.S. and
International Economy outside of the U.S. at no cost to the customer.