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45 | CHAPTER 5 – TROUBLESHOOTING
Control and Writing Problems
If you encounter problems with writing and drawing on your interactive pen display,
refer to the following table:
The display and LCD panel
are not lined up.
OR
The display size is not correct.
•Select 1:1 in the Scaling OSD option to display the
image at the actual resolution.
•Select Auto Adjust in the Other OSD option to
automatically optimize the display screen image
(VGA only) (see page 22). If necessary, use the
Other OSD option to adjust the phase and pitch
and the vertical and horizontal positions (VGA only)
(see page 22).
NOTE
Some video cards may not show the size of the
display correctly.
Symptom Solution
The pointer does not
accurately follow the
movement of the pen.
• Orientate the interactive pen display (see page 23).
You are unable to write
in digital ink.
• Make sure that SMART Board drivers are installed.
• Make sure that the SMART Board tools are running.
You know that the SMART Board tools are running
when the SMART Board icon is in the notification
area (Windows computers) or the Dock
(Mac computers).
Digital ink does not appear
as you expect.
• Check the customizable pen settings in
SMART Notebook software. For more information
on setting digital ink properties, for example, colour,
line thickness, line style and transparency, refer to
the SMART Notebook software online Help.
Symptom Solution