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Troubleshooting
Common Installation Problems
Problems are often caused by conflicts with other devices installed in
the same computer, or software that has been configured incorrectly.
If you encounter a problem with the EZ Connect TURBO 11/22 Mbps
Auto-Sensing Wireless Adapters, use the following checklists to
identify and correct the problem.
• If your computer cannot find the EZ Connect TURBO Wireless Card,
or the network driver does not install correctly, check the following
items before contacting SMC Technical Support
• Make sure the card is securely seated in the PCMCIA or PCI
slot. Check for any hardware problems, such as physical
damage to the card.
• Try the card in another PCMCIA or PCI slot. If this fails, test
the card in a completely different system or try using a
second EZ Connect TURBO Wireless Card in that particular
slot.
• Check for resource conflicts
• Make sure your computer is using the latest BIOS available.
Contact the manufacturer of the laptop, motherboard for
information on updating the BIOS (e.g. – Dell, Toshiba, etc)
• If there are other network cards in the computer, they may
be causing conflicts. Remove all other cards from the
computer and test the EZ Connect TURBO Wireless Card
separately.
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