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Troubleshooting
Check the following troubleshooting items before contacting SMC
technical support.
Adapter Installation Problems
If your notebook cannot find the SMC2336W-AG Adapter or the
driver software does not install correctly, check the following:
• Make sure the adapter is securely seated in the CardBus slot.
When you insert the wireless adapter into the notebook’s slot,
your notebook should make a beeping sound, if the adapter is
properly inserted. Check for any hardware problems, such as
physical damage to the card’s connector.
• Try the card in another CardBus slot. If this also fails, test your
notebook with another wireless adapter that is known to
operate correctly.
• Make sure your notebook is using the latest BIOS.
• If there are other network adapters in the notebook, they may
be causing conflicts. Remove all other adapters from the
notebook and test the wireless adapter separately.
• If it still does not work, take out the wireless adapter. Go to
“Control Panel” and delete the adapter from your network
configuration menu. Restart your laptop and reinstall the card
and the driver and utility.