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Troubleshooting
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When I click an application icon, the message “You must insert the application
CD into your optical drive” appears and the software does not start
❑ Some titles require specific files that are located on the application CD.
Insert the disc and try starting the program again.
❑ Make sure you place the CD in the tray with the label side facing up.
I hear background “noise” while using Windows Media Player to play my music
CDs
Sony suggests using the preinstalled Media Bar software to play audio CDs.
I can not use the DVgate software
If your notebook is using the Ultimate Battery Life profile for its power saving
mode, you cannot use DVgate or Smart Connect software. Please select another
profile.
Troubleshooting the modem
My modem does not work
❑ Check that the phone line is plugged into the line jack. See “Connecting a
Phone Line” for details.
❑ Check that the phone line is working. You can check the line by plugging in
an ordinary phone and listening for a dial tone.
❑ Check that the phone number the program is dialing is correct.
❑ Check that the software you are using is compatible with the notebook’s
modem. (All preinstalled Sony programs are compatible.)
My modem connection is slow
Your notebook is equipped with a 56K/V.90 compatible modem. Many factors
may influence modem connection speed, including telephone line noise or
compatibility with telephone equipment (such as fax machines or other modems).
If you think your modem is not connecting properly to other PC-based modems,
fax machines, or your Internet Service Provider, check the following:
❑ Have your phone company check that your phone line is free from any line
noise.