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Troubleshooting
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My speaker has no sound
❑
The built-in speaker is turned off. Press Fn+F3 to turn on the speaker.
❑
The speaker volume is turned to the minimum. Press Fn+F4, and then
press
:
or
?
to increase the volume.
❑
If your computer is powered by the battery, check that the battery is
connected properly and that it is charged.
❑
If you are using an application that has its own volume control, check
that the volume is turned up.
❑
Check the volume controls in Windows.
❑
If you have connected a headphone or an audio cable to the
Headphone connector, disconnect the cable.
My modem does not work
❑
Check that the phone line is plugged into the line jack. See
“Connecting a Phone Line” on page 44 for details.
❑
Check that the phone line is working. You can check the line by
plugging in an ordinary phone and listening for a dial tone.
❑
Check that the phone number the program is dialing is correct.
❑
Check that the software you are using is compatible with the
notebook computer modem. (All preinstalled programs are
compatible.) Call the software publisher or Sony Customer Support.
My modem connection is slow
The computer’s modem uses 56K technology/V.90. Many factors
influence modem connection speed, including telephone line noise or
compatibility with telephone equipment (such as fax machines or other
modems). If you think your modem is not connecting properly to other
PC-based modems, fax machines, or your Internet Service Provider, check
the following:
❑
Have your phone company check that your phone line is free from
any line noise.
❑
If your problem is fax-related, check that there are no problems with
the fax machine you are calling and that it is compatible with fax
modems.
❑
If you are having a problem connecting with your Internet Service
Provider, check that the ISP is not experiencing technical problems.
❑
If you have a second phone line available, try connecting the modem
to that line.