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PCS-G50 and PCS-G70 Video Communication Systems
2 FAQ
PRODUCT SUPPORT FAQ
Q. Who can I contact for product support?
A. Call Sony’s Product Operation Support Center (POSC) at:
800-883-6817 Option 2, 3
Hours of operation: Monday–Friday 8:30am–8:00pm EST
Email: bis.product.support@am.sony.com
Q. What kinds of Service Programs are available for PCS-G50/G70?
A. The standard warranty is one year parts and one year labor.
Sony offers three different types of extended warranty:
SupportNET
OnsitePLUS
DepotPLUS
Advanced Exchange programs
For details, see the Professional Services web site at:
http://bssc.sel.sony.com/BroadcastandBusiness/markets/10018/mar
ket_10018.shtml
Q. I would like to do a test call. Where can I call?
A. Call Sony’s Product Operation Support Center (POSC) at:
800-883-6817 Option 2, 3
Hours of operation: Monday–Friday 8:30am–8:00pm EST
POSC’s video numbers are:
IP:65.196.27.201
ISDN:201-833-2188
Q. Where can I get the latest software for PCS-G50/G70?
A. Download the latest software from:
http://www.sony.com/videoconference
Use a memory stick (128 MB or greater) to upgrade the system or
use remote upgrade software on a PC.
Refer to the release notes for a list of new features and program
improvements.
Q. What size of memory stick is required for software upgrades?
A. 128 MB or greater.