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Calling SOS
The SOS application enables you to exchange information with a Sony
Customer Support Representative (CSR). Here’s how it works:
❑ Type your name and the problem description in the SOS window.
❑ Dial the SOS hotline with a single click of the mouse.
❑ Specify the access level for the CSR.
❑ The CSR resolves the problem.
Before using SOS, make sure the computer is connected to a phone line as
described in “Connecting a Phone Line” on page 34. If you do not have a
phone line connected to your computer, you can place a voice call to SOS
by dialing 1-888-4SONYPC (1-888-476-6972). SOS support is available at
no charge for 90 days from the original date of purchase.
1
Click the Start button on the Windows 98 taskbar.
2
Point to Help Center, point to Step 4 Call SOS, and then click Sony
Online Support (SOS). The SOS window appears.