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Troubleshooting
Why can't I use the built-in MOTION EYE camera?
❑ The built-in MOTION EYE camera cannot be shared by more than one software application. If another software
application is using the camera, exit the application before using the built-in MOTION EYE camera.
❑ If the problem persists, you must reinstall the driver software for the camera. Follow these steps:
1 Click Start, Control Panel, Hardware and Sound, and Device Manager.
2 Double-click Imaging devices.
3 Right-click the device name for your camera and click Update Driver Software.
What should I do if my computer becomes unstable when it enters a power saving mode
while the built-in MOTION EYE camera is in use?
❑ Do not place your computer into Sleep or Hibernate mode while you are using the built-in MOTION EYE camera.
❑ If your computer automatically enters Sleep or Hibernate mode, change the corresponding power saving mode setting.
For changing the setting, see Using the Power Saving Modes (page 133).
What should I do if I cannot successfully capture videos in the WMV format with the built-
in MOTION EYE camera?
Change the record format to the MPEG-1 format, or click the VAIO Camera Utility icon on the taskbar and the Advanced
Settings button and cancel the Low Light check box on the Properties window.