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Troubleshooting >
Optical Discs
What should I do if I cannot play Blu-ray Disc media or my computer becomes unstable
during Blu-ray Disc playback?
❑ Check if your optical disc drive supports the Blu-ray Disc media.
❑ To play copyright protected Blu-ray Disc media continually, you need to update the AACS key. If a message prompts you
to update the AACS key, follow the message.
!
Your computer must be connected to the Internet to update the AACS key.
❑ You may not be able to play some Blu-ray Disc content on your computer, or the computer may become unstable during
Blu-ray Disc playback. To play content normally, download and install the latest updates for Blu-ray Disc playback software
using the VAIO Update.
For information on how to use the VAIO Update, see Updating Your Computer (page 31).
What should I do if I cannot write data to CD media?
❑ Make sure you neither launch any software application nor allow any to launch automatically, not even a screen saver.
❑ If you are using a CD-R/RW disc with an adhesive label affixed, replace it with one with no affixed adhesive label. Using
a disc with an affixed adhesive label could cause a write error or other damage.
What should I do if I cannot write data to DVD media?
❑ Make sure you are using the correct DVD recordable media.
❑ Check which DVD recordable format is compatible with your optical disc drive. Some brands of DVD recordable media do
not work.