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Troubleshooting >
Display
What should I do if I do not see proper images or videos?
❑ Be sure to select True Color (32 bit) for the display colors before using video/image software or starting DVD playback.
Selecting any other option may prevent such software from displaying images successfully. To change the display colors,
follow these steps:
1 Right-click on the desktop and select Screen resolution.
2 Click Advanced settings.
3 Click the Monitor tab.
4 Select True Color (32 bit) under Colors.
❑ Do not change the display resolution or colors while using video/image software or playing DVDs, as it may cause
unsuccessful playback/display or unstable system operations.
Additionally, it is recommended you disable your screen saver before starting DVD playback. If the screen saver is
enabled, it may be activated during DVD playback and prevent the playback from running successfully. Some screen
savers have been found to even change the display resolution and colors.
❑ Depending on your model, dropped frames may occur during Blu-ray Disc playback while the computer is running on
battery power, because the refresh rate may automatically change to a lower rate for power conservation purposes. If this
occurs, follow these steps to change the screen refresh rate:
1 Right-click on the desktop and select Screen resolution.
2 Click Advanced settings.
3 Click the Monitor tab.
4 Change the screen refresh rate under Screen refresh rate in the monitor settings.