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Section 3F: Troubleshooting Tips (Windows) 95
Cannot Connect to the Network
If you’re having problems connecting, or there’s no Sprint Power Vision (1x-EVDO)
coverage in your area, set Network Mode to 1X Only and try to establish a
connection.
If the connection is dropped as soon as it is established:
ᮣ Charge the battery for at least 30 minutes if the PWR LED is red. (If the
connection still gets dropped as soon as it is established, continue with the
following steps.)
– or –
1. Select:
(Windows Vista) Start > Control Panel > Network and Sharing Center >
Manage Network Connections
(Windows XP) Start > Control Panel > Network Connections
(Windows 2000) Start > Settings > Control Panel > Network and Dial-Up
Connections
2. Right-click Sprint Mobile Broadband - Sierra Wireless, and select Properties.
3. Select:
(Windows Vista) Options, and select PPP Settings.
(Windows XP) Networking tab, and select Settings.
4. Ensure that “Enable LCP Extensions” is selected and “Negotiate multi-link for
single link connections” is not selected.
5. Click OK.
PWR LED Goes Off and On, and Then Stays Red
This situation may occur under extreme usage conditions when you’re
transmitting data in a coverage area with a weak signal.
1. Wait until the PWR LED turns green.
2. Resume your connection.
ᮣ If the PWR LED still goes off, and then comes on again and stays red, charge
the battery for at least 30 minutes.