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16 Section 2C. Using Your Merlin C777 Device
Contacting Sprint Customer
Service
You can reach Sprint Customer Service by:
ⅷ Logging on to your account at www.sprint.com.
ⅷ Calling us toll-free at 1-888-211-4727 (personal use)
or
1-800-927-2199 (business use).
ⅷ Writing to us at Sprint Customer Service, P.O. Box
8077, London, KY 40742.
Troubleshooting
For a more complete listing of errors and possible
solutions, please see the user guide or online Help.
You may also visit
www.sprint.com/support to find up-to-
date FAQs, Troubleshooting Guide and User Guides
specific to this device.
Problem/error Solution
The device has no
power.
(The LED indicator is
off.)
Ensure the following:
ⅷ The device is
properly inserted.
ⅷ The computer is
turned on and not
in suspend mode
(Windows) or sleep
mode (Mac).