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Q: I don’t have enough space to fit another USB product in my computer. What are my
options?
A: You have a couple of options, depending on your problem.
1) If the problem is due to the fact that the device is too wide, causing it to cover up the
surrounding USB ports on the computer, use the USB cable and notebook clip holder
accessory pair that was included in the product packaging.
2) If you do not have enough USB ports to accommodate a new USB product, consider
investing in a USB hub. USB hubs are external devices that allow many USB devices to be
connected to a single USB port on the host computer or another hub. They can be purchased
from any electronics store.
Q: Is it possible to use an external antenna with the Ovation U727?
A: Yes, although it is not necessary on a day-to-day basis for mobile professionals. To connect
an external antenna to the Ovation U727, an antenna adapter cable is required. The antenna
cable connects directly into the Ovation U727 via the antenna connector located under the
rubber cap on the left-side of the device while the antenna requires a SMA male connector.
Q: How will the use of a Virtual Private Network (VPN) connection affect the data transfer
speed of the Novatel Wireless Ovation U727?
A: Since a Virtual Private Network (VPN) connection increases the amount of data being
transferred for security purposes; the average data transfer speed will be reduced by its use.
The amount of degradation in the data transfer speed will depend upon the level of
security/encryption in place and may be reduced by consulting the IT administrator in charge
of your VPN.
Q: If I lose coverage or remove the Ovation U727 during a file download, will the
download resume when the card is inserted and within CDMA coverage again?
A: No. You will need to re-establish a connection to the network and restart the file download.
Some third party applications provide the capability of continuing a file transfer after a call
drop.
Q: How do I activate my Ovation U727 for use?
A: WINDOWS: The Sprint Mobile Broadband software includes an automatic one-touch
activation feature for Windows. The activation feature occurs during installation of the
software. Refer to your Quick Start Guide for details on installation and activation. It is
important to remember that you must set up and account with Sprint before you are able to
activate the device. Contact Sprint Customer Solutions at 1-866-581-9266. Ensure that the
following information is available for the Customer Solutions representative:
• Current billing address
• Social Security or Tax ID number
• Driver's license number
• Electronic Serial Number (ESN) of the device
MAC: The Sprint Mobile Broadband installation CD includes a Sprint Activation Utility for
Mac. The activation sequence occurs after the drivers for Mac are installed. Refer to your
Quick Start Guide located as a PDF file on the Installation CD for more details. It is important
to remember that you must set up and account with Sprint before you are able to activate the
device. Contact Sprint Customer Solutions at 1-866-581-9266. Ensure that the following
information is available for the Customer Solutions representative:
• Current billing address