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Section 2B Using Your USB Modem 11
Using Your Modem
Troubleshooting
For a more complete listing of errors and possible
solutions, please see the user guide or online Help.
You may also call Sprint Customer Service (see
above).
1. Ensure that the Sprint SmartView software has
been successfully installed on your computer.
2. Ensure that your USB modem has been
activated.
3. Ensure that the USB modem is fully plugged
into the USB slot.
4. Ensure that the LED light is on; otherwise
connect and then reconnect the USB modem.
Contacting Sprint Customer
Service
You can reach Sprint Customer Service by:
Logging on to your account at www.sprint.com.
Calling us toll-free at 1-866-639-9565.
Writing to us at Sprint Customer Service, P.O. Box
8077, London, KY 40742.
Removing the USB Modem
1. Disconnect from the Sprint SmartView software
if it is running.
2. Remove the USB modem from your computer’s
USB slot by gripping both sides of the USB
modem and pulling straight out.