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56 Microline 420/421 User’s Guide
Bits of Paper Stuck in the Paper Path
1 Turn off the printer.
2 Use the platen knob to back the paper all the way out of the
printer.
CAUTION!
Make sure the printer is turned off before you open the access
cover.
3 Open the access cover (1) and remove the pull up roller
assembly (2). Then grasp the tabs (3) on the sheet guide (4)
and lift it off the printer.
Rear-Feed, Repeating Paper Jams
If the paper keeps jamming, you may have:
• defective paper
• misaligned paper
• bits of paper stuck in the paper path
Defective Paper
Replace the paper with a fresh stack.
Misaligned Paper
1 Turn off the printer.
2 Use the platen knob to back the paper all the way out of the
printer.
3 Tear off a couple of sheets of paper, leaving a new, clean,
square-cut edge.
4 Reload the paper and turn the printer back on.