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Workforce Development Solutions
A properly trained staff can help ensure high levels of availability, fast and accurate deployment of new products
and services, quick identification of problems, and rapid response to system failures and interruptions. Sun
Educational Services, as a leading supplier of training solutions around the world, can help organizations take full
advantage of their hardware and software investment by giving their personnel the right training.
Proactive System Management
Managing a large number of servers requires obtaining the right level of support to help improve operational
efficiency and increase mission- and business-critical system reliability. Sun Support Services offers proactive
support, monitoring, and sustaining services to help manage system availability. Support services include:
• SunSpectrum
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Support Programs enable enterprises to choose a service level based on their specific need.
Levels of service range from mission-critical support for maximum solution availability to backup assistance for
self-support organizations.
• SunSpectrum Platinum
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is Sun’s most comprehensive high-availability system support solution, designed to
provide services to support around-the-clock, mission-critical computing environments. SunSpectrum
Platinum’s many support services include a mission-critical account team, support planning, 24x7 telephone
assistance, customer-defined service priorities, and 24x7 on-site hardware service.
• Sun
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RAS Profile enables enterprises to identify those areas where operational efficiency and mission- and
business-critical system reliability can be improved.
Sun
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Remote Services Event Monitoring Program
The Sun Remote Services Event Monitoring program is a set of tools, technologies, and expertise designed to
improve mission-critical support and increase the overall availability of the environments of organizations with
SunSpectrum Gold
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or SunSpectrum Platinum support. Sun Remote Services methodologies allow Sun experts to
detect and manage Sun system events faster and more proactively—resolving potential problems before they
impact Sun environments and business operations.
SunTone
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Certification and Branding Program
In a market fraught with time-to-market pressures, ensuring the quality and reliability of applications can be a
time consuming task. To help this effort, Sun created the SunTone Certification and Branding program to recognize
and promote service provider investments in process, methodology, and infrastructure—elements that enable the
delivery of secure, reliable, and predictable Internet services. The SunTone Certification and Branding Program
provides customers of Web-based services, applications, and integrator services with a means for identifying sup-
pliers who meet highly-defined standards for delivering quality service over the Internet. The program also gives
the companies that provide these quality services a means to differentiate themselves in an ever more competitive
and expanding market.
Using the SunTone Certified logos as a guide, organizations can quickly and confidently choose service
providers who have met high quality standards aimed at making Webtone as reliable as dialtone. All SunTone
Certified services meet established requirements for hardware infrastructure, security, and operational processes.
Additionally, service providers, when deploying SunTone Certified services, follow a recommended methodology
for building services, providing security, and ensuring reliability and scalability. SunTone Certified applications
conform to requirements addressing scalability, availability, security and management practices, and are optimized
and tuned to run on the Sun platform.
Sun Microsystems, Inc.P20 Service Solutions