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3.5 Warranty terms and conditions
· Warranty period
The warranty period is five years from
purchase of the solar inverter by the end
user. Please complete the enclosed war-
ranty card and return it to Sunways AG.
Please keep the original invoice with the
date of purchase in a safe place. This will
be required as proof, in addition to the
warranty card, in the event of a claim.
· Conditions
During the warranty period, the solar
inverter will be repaired free of labour
and material costs in Constance. Instal-
lation costs are borne by the customer,
unless agreed otherwise. The completed
warranty card must be sent to Sunways
AG, Constance within seven days of
purchase.
Please notify us of any warranty claims
by telephone (technical hotline:
+49 7531 99677577), stating your name,
address, telephone and serial number,
and your email address if applicable.
Sunways AG must be allowed the necessary
time to eliminate the defect. Sunways AG
will endeavour to eliminate the defect
within 14 days of receipt of the unit. If this
is not possible, the customer will be infor-
med of the reason and the time when the
defect will be eliminated will be specified.
Please preserve the original packing,
even after expiry of the warranty period.
Carriers may only accept solar inverters in
transport-safe original packing. Therefore,
please inform us before collection if you
have lost the original packing. We will
gladly provide you with new packing for
a charge.
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