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3-3
Chapter 3: Troubleshooting
3. If you still cannot resolve the problem, include the following information when
contacting us for technical support:
Serverboard model and PCB revision number
BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
System confi guration
An example of a Technical Support form is posted on our web site.
4. Distributors: For immediate assistance, please have your account number ready
when contacting our technical support department by e-mail.
3-3 Frequently Asked Questions
Question: What type of memory does my serverboard support?
Answer: The H8QM3-2/H8QMi-2 supports up to 128 GB of registered ECC DDR2-
667/533/400 SDRAM with four CPUs installed. In a dual-CPU confi guration the
maximum memory support is 64 GB and in a single-CPU confi guration the maximum
memory support is 32 GB. See Section 2-4 for details on installing memory.
Question: How do I update my BIOS?
Answer: It is recommended that you not upgrade your BIOS if you are not experi-
encing problems with your system. Updated BIOS fi les are located on our web site.
Please check our BIOS warning message and the information on how to update
your BIOS on our web site. Also, check the current BIOS revision and make sure
it is newer than your current BIOS before downloading.
Select your serverboard model on the web page and download the corresponding
BIOS fi le to your computer. Unzip the BIOS update fi le, in which you will fi nd the
readme.txt (fl ash instructions), the afudos.exe (BIOS fl ash utility) and the BIOS
image (xxx.rom) fi les. Copy these fi les to a bootable fl oppy disk, insert the disk
into drive A and reboot the system. At the DOS prompt after rebooting, enter the
command "fl ash" (without quotation marks) then type in the BIOS fi le that you want
to update with (xxxx.rom).
Question: What's on the CD that came with my serverboard?
Answer: The supplied compact disc has quite a few drivers and programs that will
greatly enhance your system. We recommend that you review the CD and install the
applications you need. Applications on the CD include chipset drivers for Windows
and security and audio drivers.