Filter
Top Products
3-3
Chapter 3: Troubleshooting
3. If you still cannot resolve the problem, include the following information
when contacting Supermicro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display
when your system first boots up)
• System configuration
An example of a Technical Support form is on our web site at
< http://www.supermicro.com/techsupport/contact_support.htm >.
4. Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department. We can
be reached by e-mail at < support@supermicro.com > or by fax at
(408) 503-8019.
3-3 Frequently Asked Questions
Question: What are the various types of memory that the P3TDDR
motherboard can support?
Answer: The P3TDDR has four 184-pin DIMM slots that support up to 4 GB
of registered, unregistered, ECC and non-ECC DDR-RAM. However, all the
memory you install must be the same; you cannot mix registered/unregis-
tered, ECC/non-ECC memory modules. Please refer to Chapter 2 for addi-
tional information and installation procedures.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are
not experiencing problems with your system. Updated BIOS files are lo-
cated on our web site at < http://www.supermicro.com >. Please check our
BIOS warning message and the info on how to update your BIOS on our
web site. Also, check the current BIOS revision and make sure it is newer
than your BIOS before downloading. Select your motherboard model and
download the BIOS file to your computer. Unzip the BIOS update file and
you will find the readme.txt (flash instructions), the awdflash.exe (BIOS
flash utility) and the BIOS image (xxxx.bin) files. Copy these files onto a
bootable floppy and reboot your system. It is not necessary to set BIOS
boot block protection jumpers on the motherboard. At the DOS prompt,
enter the command "awdflash." Type in the BIOS file that you want to
update (xxxx.bin).