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Following is an overview of our support offerings:
Chat in real time witha support
representative.
Formorecomplextechnicalissues,
chat offers the option toallow a
supportrepresentative to connect
remotely to your computer and
resolveyourproblem.Chatsupport
is free, with the exceptionof our
Virus and Spyware Solution
service.
Chat
Submit your question on ourWeb
site and receive a responseby
email.
Email support has a slower
response time when compared to
chat or phone. Email supportis
free.
Email
Speak to a support representative
in real time.
Phone
To contact a support representative, please visit the
Symantec support Web site at the following URL:
www.symantec.com/globalsupport
The online support option is displayed first, followed
by the contact options where you can select the type
of support you prefer.
Support policy
Symantecrecommendsthatyouhavethelatestversion
of the product, as it contains new and enhanced
featuresforbetterprotection againstsecuritythreats.
In case of older versions, complimentary support is
offered for a minimum of 2 years. However, technical
33Service and Support Solutions
Support policy