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• The name and version number of your operating system and of the software that has the problem.
• A detailed description of the problem including exact error messages and when these errors occur.
• What you do to replicate the problem.
• If this is a new problem, whether you have recently changed your system configuration and in what
way.
Our knowledgeable staff is also available to answer your questions through one of the following
telephone numbers.
US
Monday through Friday, 8:00 a.m. (08:00) to 8:00 p.m. (20:00) Eastern time:
800-283-6325
Canada
Monday through Friday, 9:00 a.m. (09:00) to 5:00 p.m. (17:00) Eastern time:
888-827-4877
Europe
Belgium +32 0 02-717-2451
Denmark +45 0 35-25-8751
France +33 0 1-64-53-9151
Germany +49 0 21-16-579-1151
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Netherlands +31 0 53-484-9470
Spain +34 0 91-745-6221
Sweden +46 0 8-751-4058
Switzerland +41 0 1-212-0007
United Kingdom +44 0 20-7744-0330
Eastern Europe & others +31 0 53-484-9479