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Troubleshooting
6
User Manual
6-25
The image prints in black-and-white instead of color.
■ If you have a Macintosh, use the Phaser 300X driver or the Apple
LaserWriter printer driver (version 6.0 or higher) that supports
color PostScript. Select Color/Grayscale in the print dialog box.
Refer to “Printing from a Macintosh” on page 3-11 for more
details on how to print from a Macintosh.
■ You may need to install specific application-related files such as
PPDs, PDXs, and PDFs. Refer to the Phaser 300X Drivers and
Utilities Printing Reference for information.
■ Refer to the Phaser 300X Drivers and Utilities Printing Reference for
information on the LaserWriter printer driver version 8.x.
■ If you have a PC, be sure to use a driver that supports color
PostScript. If you have Windows, use the Tektronix-supplied
driver that was shipped with the printer’s software. Refer to the
Phaser 300X Drivers and Utilities Printing Reference for information
on the drivers.
The Ready message is displayed in the front panel, but the file does not print.
Try
printing the same file to another PostScript printer. If the file prints, then the
problem could be with the interface cable.
For the best results, use Tektronix interface cables, especially if you are using
the serial port. Refer to the table “Phaser 300X interface cables and
adapters” on page 5-4 for a description of the Tektronix cables.
If the problem is not with the cable, refer to the Phaser 300X Drivers and
Utilities Printing Reference for details on how to use the Tektronix Error
Handler to determine the cause of the problem.