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If Something Goes Wrong
Problems that are easy to fix
5.375 x 8.375 ver 2.4.0
To close a program that has stopped responding:
1 Press
Ctrl, Alt, and Del simultaneously (once).
2 Click the Applications tab.
If a program has stopped responding, the words “not
responding” appear beside its name in the list.
3 Select the program you want to close, then click End
Task.
Closing the failed program should allow you to continue
working. If it does not, continue with step 4.
4 Close the remaining programs one by one by selecting
the program name, then End Task.
5 Turn off your computer according to the instructions in
“Turn Off or Shut down command” on page 99.
Your program performs an illegal operation.
If you receive the message, “Your program has performed an illegal
operation
,” you should record the details of the message and
consult the software manufacturer.
To record the details:
1 Click the Details button and select the text the operating
system displays.
The Details button displays information that the software
manufacturer needs to help you solve your problem.
2 Press
Ctrl and c simultaneously to copy the text to the
clipboard.
3 Open Notepad (click Start, point to All Programs, then
point to Accessories and click Notepad).
4 Press
Ctrl and v simultaneously to paste the details into
Notepad.
5 Add a paragraph break and type some notes describing
what you were doing when you received the message.