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Scan Job
1C70 SMTP client OFF Ask your administrator to enable the SMTP
Client and perform the job again.
1C80 Internet Fax transmission failure when
processing E-mail job received
Confirm the “Received Internet Fax Forward”
settings.
1C81 Onramp Gateway transmission failure Confirm the mail box settings.
1C82 Internet Fax transmission failure when
processing Fax job received
Confirm the “Received Fax Forward” setting.
1CC1 Power failure Check if the power cable is connected
properly and it is inserted securely. Check if
the power voltage is unstable.
Error Code Message Corrective Action
SCAN TO E-MAIL
2C10, 2C12,
2C13,
2C20-2C22
Illegal Job status A system error has occurred during sending
an E-mail. Retry it.
2C11, 2C62 Not enough memory Make sure there is enough memory to send
the scan job.
2C14 Invalid parameter specified Make sure you specify the settings correctly
and try again.
2C15 Message size exceeded limit or
maximum size
You are sending too many documents at a
time. Send your documents separately.
2C30 Failed to create directory Retry the scan. The system could not send
the scan job.
2C31, 2C33 Failed to create file Retry the scan. The system could not send
the scan job.
2C32 Failed to delete file Retry the scan. The system could not send
the scan job.
2C40 Failed to convert image file format Retry the scan. The system could not send
the scan job.
2C61 Failed to read AddressBook Retry the scan. The system could not send
the scan job.
2C63, 2C64 Invalid Domain Address Make sure you are sending to right E-mail
address and retry the scan.
2C65, 2C66,
2C69
Failed to connect to SMTP server Make sure the SMTP server is correctly
working, or the SMTP server address has
been set correctly. Then retry the scan.
Error Code Cause Corrective Action