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3 TROUBLESHOOTING
46 Scanning Problems
Scanning Problems
This section describes troubleshooting for using scan data.
The scanned data cannot be saved in the specified location
Problem Description
I have scanned a document from the [SCAN] button on the control panel by using the SMB/FTP/OTHER menu, but the
data is not saved in the specified location.
Corrective Action
Check the following points:
[SCAN TO SMB]
y The network path to the folder where you want to store the scanned data is correctly specified.
y The user name and password entered into the [LOGIN USER NAME] and [PASSWORD] boxes are correct.
y The option to enable sending scan jobs over SMB is enabled. For instructions on how to enable this option, refer to the
Configuration and Setup.
[SCAN TO FTP]
y The path to the folder in the FTP server where you want to store the scanned data is correctly specified.
y The user name and password entered into the [LOGIN USER NAME] and [PASSWORD] boxes are correct.
y The FTP server is operating properly.
y The option to enable sending scan jobs to an FTP server is enabled. For instructions on how to enable this option,
refer to the Configuration and Setup.
[SCAN TO MAILBOX]
y The mailbox name specified in the [MAILBOX NAME] box is correct.
To find information about troubleshooting other than the above, refer to the Troubleshooting Guide.