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5. TROUBLESHOOTING ENGLISH VERSION EO1-33059
5.2 Possible Problems
E5- 4
5.2 Possible Problems (Cont.)
Possible Problems Causes Solutions
1. The ribbon and media are not
matched.
1. Select an appropriate ribbon for the
media type being used.
The printed image is
blurred.
2. The Print Head is not clean. 2. Clean the print head using the Print
Head Cleaner or a cotton swab slightly
moistened with ethyl alcohol.
The cutter does not
cut.
1. The Cutter Cover is not attached
properly.
2. The media is jammed in the Cutter.
3. The cutter blade is dirty.
1. Attach the Cutter Cover properly.
2. Remove the jammed paper.
⇒ Section 4.1.3.
3. Clean the cutter blade.
⇒ Section 4.1.3.
1. Refer to Section 7.1 Media and
change the label.
The Strip Module does
not remove labels from
the backing paper.
Label stock is too thin or the glue is too
sticky.
2. Set the Pre-strip function to ON.
⇒Section 2.9.1.