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Network Operator’s Guide — TopAccess Errors 91
Scan Job Status Messages
The status and result of the scan jobs is indicated as following in the Scan Job page in the Job
Status tab and Scan Log page in the Logs tab.
3C70
Power failure Confirm the job is recovered or not.
If not, ask the sender to resend the
Email.
3D10
Destination address error Ask your administrator whether the
DNS and mail server settings are cor-
rectly set. If they are correctly set,
ask the sender to confirm the destina-
tion address is correct.
3D20
Exceeding maximum offramp desti-
nations
Ask the sender to specify up to 40
destinations for one offramp gateway
job. The equipment cannot perform
the offramp gateway transmission for
more than 40 destinations.
3D30
Fax unit is not installed Make sure the Fax unit is installed, or
connected correctly.
3E10
POP3 server communication error Ask your administrator that the POP3
server address is correctly set, or the
POP3 server works properly.
3E20
POP3 server communication timeout Ask your administrator that the POP3
server works properly and the LAN
cable is connected to the server.
3E30
POP3 login error Ask your administrator that the POP3
user name and password is set cor-
rectly.
3F00, 3F10,
3F20, 3F30,
3F40
File I/O error Ask the sender to resend the Email.
If the error still occurs, contact your
service representative.
Error Code Message Corrective Action
Email
2C10, 2C12,
2C13,
2C20-2C22
Illegal Job status A system error has occurred during send-
ing an email. Retry it. If the error still
occurs, contact your service representa-
tive.
2C11, 2C62
Not enough memory Make sure there is enough memory to
send the scan job.
2C14
Invalid parameter specified Make sure you specify the settings cor-
rectly and try again.
2C15
Message size exceeded limit or
maximum size
You are sending too many documents at a
time. Send your documents separately.
2C30
Failed to create directory Make sure that the access privilege to the
storage directory is writable and the
server or local disc has a sufficient space.
Then retry the scan.
Error Code Cause Corrective Action