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User’s Manual 8-11
Troubleshooting
BD-Writer/BD-Combo drive
For further information, please refer to Chapter 4, Operating Basics.
SD/SDHC/SDXC memory card, miniSD/microSD Card
For further information, please refer to Chapter 8, Optional devices.
Problem Procedure
You cannot access a
CD/DVD/BDs in the
drive
Make sure the drive's disc tray is securely closed -
press it gently into the computer until it clicks into
place.
Open the drive's disc tray and ensure the CD,
DVD or BD is properly seated - it should lie flat
with the label facing upwards.
A foreign object in the drive's disc slot could
block laser light from reading the CD, DVD or BD
- remove any foreign objects or obstructions that
may be present.
Check whether the CD, DVD or BD is dirty - if it
is, wipe it with a clean cloth lightly dipped in water
or a neutral cleaner.
Some CD/DVD/BDs run
correctly, but others do
not
The computer's software or hardware
configuration may be causing a problem. Ensure
that these configurations match the requirements
of the CD/DVD/BDs media (refer to the CD's,
DVD's or BD's documentation if available).
Check the type of CD, DVD or BD media that you
are using - the drive supports the following:
BD: BD-ROM
DVD: DVD-ROM, DVD-Video
CD: CD-DA, CD-Text, Photo CD
TM
(single/multi-session), CD-ROM Mode
1, Mode 2, CD-ROM XA Mode 2
(Form1, Form2), Enhanced CD (CD-
EXTRA), Addressing Method 2
Problem Procedure
SD/SDHC/SDXC
memory card,
miniSD/microSD Card
error occurs
Remove the SD/SDHC/SDXC memory card,
miniSD/microSD Card from the computer and
then reinsert it in order to ensure it is firmly
connected.
If the problem persists, then you should refer to
the documentation supplied with your
SD/SDHC/SDXC memory card, miniSD/microSD
Card for further information.