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4. TROUBLESHOOTING
ENGLISH VERSION
4.1 Troubleshooting Guide
E4- 1
4. TROUBLESHOOTING
This chapter lists the error messages, possible problems, and their solutions.
4.1 Troubleshooting Guide
Problems Solutions
The Online Indicator Lamp (green) is not
illuminated.
1.
Check that the Power Cord is properly connected.
2.
If the LED on the AC Adapter is not illuminated,
please contact an authorised TOSHIBA TEC service
representative.
The Online Indicator Lamp (green) is flashing. The printer is in PAUSE state. Press the FEED/PAUSE
Button to return to Online state.
The Error Indicator Lamp (red) is illuminated, not
flashing.
The Top Cover is not closed completely. Close the Top
Cover completely and confirm that the Indicator Lamp
flashes. Then press the FEED/PAUSE Button to return
to Online state.
The Error Indicator Lamp (red) is flashing. 1.
The media has run out. Install a new media roll.
2.
The Media Sensor cannot detect the print start
position. Retry the Media Sensor calibration.
3.
A paper jam occurred.
4.
A cutter jam occurred.
After removing causes of the problems, press the
FEED/PAUSE Button to return to Online state.
Poor print quality 1.
The Top Cover is not closed completely. Close the
Top Cover completely.
2.
Clean the Print Head.
3.
The media being used is not with in specification.
Use TOSHIBA TEC recommended media only.
4.2 Removing Jammed Media
This section describes in detail how to remove jammed media from the printer.
1. Turn the power off.
2. Open the Top Cover.
3.
Remove the media.
4. Remove the jammed media from the printer. DO NOT USE any sharp implements or tools as these could
damage the printer.
5.
Clean the Print Head with the Print Head Cleaner and remove dust or paper particles.
6. Load the media and close the Top Cover.
WARNING!
If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the
printer. Turn off and unplug the printer. Then contact an authorised TOSHIBA TEC service
representative for assistance.
CAUTION!
Do not use any tool that may damage the print head.