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7. TROUBLESHOOTING
7. Troubleshooting
7-1
EO1-13019
7. TROUBLESHOOTING
WARNING!
If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself.
Turn the power off, unplug the printer, then contact your authorized TOSHIBA TEC
representative for assistance.
Problem Check Point Solution
The power is not turned
on. (Power LED does
not light.)
• Is the power cord
plugged in correctly?
• Is power supplied to the
AC outlet?
• Has the circuit breaker
tripped?
• Plug it in correctly.
• If it is not a power failure,
check if the power is
supplied to the AC outlet
with another electric
appliance. If not, contact
your nearest power
company.
• Check the circuit breaker.
Receipt paper is not
issued.
• Is the receipt roll loaded
properly?
• Does a paper jam error
occur?
• Refer to Section 5.3 and
load the receipt roll properly.
• Refer to Section 6.2 and
remove the jammed paper,
and re-load the receipt roll.
No printing is performed
though the POWER LED
lights.
• Is the interface cable
connected correctly?
• Does the specification
of the interface cable
meet that of the POS
terminal or the printer?
• Connect the interface cable
correctly.
• Use a TOSHIBA TEC-
recommended interface
cable or an interface cable
which meets the
specification of the printer.
Issued receipt paper is
stained.
• Is the print head dirty?
• Refer to Section 6.1 and
clean the print head.
Irregular print/blurred
print
• Is the proper paper
used?
• Is the paper
dampened?
• Refer to Section 2.3 and
use the TOSHIBA TEC
specified paper.
• Do not use dampened paper
NOTE: If any problem occurs other than the above, please contact your authorized TOSHIBA TEC
representative.