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7. TROUBLESHOOTING
7. Troubleshooting
7-1
SPAA-206-R1
7. TROUBLESHOOTING
WARNING!
If you cannot solve a problem with the following solutions, do not attempt to repair it by
yourself.
Turn the power off, unplug the printer, then contact your authorized TOSHIBA TEC
representative for assistance.
Problem Check Point Solution
The power is not turned
on. (Power LED does
not light.)
• Is the power cord
plugged in correctly?
• Is power supplied to the
AC outlet?
• Has the circuit breaker
tripped?
• Plug it in correctly.
• If it is not a power
failure, check if the
power is supplied to the
AC outlet with another
electric appliance. If not,
contact your nearest
power company.
• Check the circuit
breaker.
Receipt paper is not
issued.
• Is the receipt roll loaded
properly?
• Does a paper jam error
occur?
• Refer to Section 5.3
and load the receipt roll
properly.
•
Refer to Section 6.2
and remove the jammed
paper, and re-load the
receipt roll.
No printing is performed
though the POWER LED
lights.
• Is the interface cable
connected correctly?
• Does the specification
of the interface cable
meet that of the POS
terminal or the printer?
• Connect the interface
cable correctly.
• Use a TOSHIBA TEC-
recommended interface
cable or an interface
cable which meets the
specification of the
printer.
Issued receipt paper is
stained.
• Is the print head dirty?
• Refer to Section 6.1
and clean the print
head.
Irregular print/blurred
print
• Is the proper paper
used?
• Is the paper
dampened?
• Refer to Section 2.2
and use the TOSHIBA
TEC specified paper.
• Do not use dampened
paper
NOTE: If any problem occurs other than the above, please contact your authorized TOSHIBA TEC
representative.