Tripp Lite B119-003-1 Switch User Manual


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5
Troubleshooting
Ifyouareunabletogetanacceptableimageafterfollowingthe
installationinstructions,trythetroubleshootingtipsbelow.
1
Is the external power supply that came with the product
connected and plugged into a working power source? For the
producttofunctionproperly,itmustbeconnectedtoandreceiving
powerfromtheexternalpowersupply.
2
Was the power to the connected devices turned off prior to
installation? Ifnot,restartthem.
3
What resolution are you trying to reach? TrippLite’sB119-003-1
istestedtosupportupto1080p@60Hzvideoresolution,at36-bit
(12-bitsperchannel)DeepColor.
4
What length HDMI cable are you using? (SeetheInstallation
sectioninthismanualfordetailsonthemaximumcabledistance).
Theshorterthecablebeingused,thehighertheresolutionyouwill
beabletoobtain.Ifyouarenotabletogetanacceptableimage,try
usingashortercable,orloweringyoursource’svideoresolutionor
color depth settings.
5
What type of cabling are you using? Inferiorcablingcanresult
inpoorperformance,soitisimportantthatyouusecablesthat
cansupportthevideoresolutionyouaretryingtoobtain.Itis
recommendedthatyouuseTrippLite’sP568-SeriesHigh-Speed
HDMIcables,astheyhavebeentestedtoworkwiththe
B119-003-1.
6
Testyourcablestoensuretheyareworkingproperly.Forexample,
connectyourHDMIcablebetweenasourceandmonitorthatyou
knowworkstoseeifthecableisfunctioning.
7
Is the unit located in an area that exposes it to higher
temperatures? Iftheproductisoverheated,itwillnotfunction
properly.
13-08-229-9332C5.indd 5 8/26/2013 11:07:29 AM
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