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Section 4 Troubleshooting
Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A 4-3
Trouble-
shooting by
Symptom
(cont.)
MICR clear band has extra printing
(such as toner splatter) besides the
MICR line on front or backside of
document.
Printer density setting is too dark.
Printer fusing unit is contaminated.
Faulty MICR toner cartridge.
Use of non-TROY MICR toner
cartridge.
Use TROY MICR defaults.
Refer to printer user’s manual for
cleaning instructions.
Try another TROY MICR toner
cartridge. If cartridge is faulty, return
to the dealer.
Use a TROY MICR toner cartridge, or
consult TROY Technical Support for
assistance.
MICR line is skewed on document.
Your MICR paper was cut or
perforated inaccurately (lower edge of
paper is not perpendicular to the right
and left edges of paper).
Your MICR paper has changed
properties due to environmental
conditions in storage or handling.
Paper incorrectly loaded.
Faulty paper transport system in
printer.
Measure your MICR paper and/or
perforation lines to ensure your MICR-
encoded documents fall within ANSI
specifications for document size. Ask
your paper vendor for correctly sized
MICR paper.
Measure your MICR paper and/or
perforation lines to ensure your MICR-
encoded documents fall within ANSI
specifications for document size.
If using MP tray, paper width guide
should lightly touch right side of paper
stack.
Try non-MICR paper to verify the
problem. Contact TROY Technical
Support if problem is verified on non-
MICR paper.